Friday, July 20, 2007

Configuring 2 lines with Innomedia MTA6328-2re & Viatalk

From . Presumably the same could be done for the other Gizmos as well.

Adam Nollmeyer commented on my previous post about the 2-line feature offered by Viatalk. I tried it out, and I am glad to report that I have a step-by-step guide on how to get this working.

Before I start - one caveat: for me, line 2 seems to take precedence over line 1. In other words, when someone calls me, the phone connected to line 2 rings, but the phone connected to line 1 does not! Same thing happens for call waiting - only line 2 gets the call. However, I am able to make calls from both lines simultaneously. This may be a Innomedia issue, but I am not certain.

Anyways, here is the step-by-step:

Step 1: Enable line 2 on the Sunrocket/Innomedia MTA6328-2re Gizmo.

a) Enabling the 2nd line is not available via the web interface - it is only available from telnet. Telnet to (in windows, you can do this by going to START -> Run. Type in “telnet″ and click OK)

b) Log in using the username ‘admin’ (all lower-case) and password ‘7UprUtew’ (case-sensitive).

c) Type in ‘Mp’ (without quotes, case-sensitive). This option will allow you the configure the phone ports.

d) Follow the on-screen prompts to enable both the ports. When prompted whether you want to save the configuration permanently, select ‘y’.

e) Power-cycle the gizmo by unplugging the power cord, wait 20 seconds, and plug the power cord back in the gizmo. At this point, your gizmo should have both lines up and running.

Step 2: Configure the second line

a) Go to and login using ‘admin’ and ‘7UprUtew’ as the username and password respectively.

b) From the menu bar, go to VoIP -> User Account. For line 1, your ‘username’ must be set to your 11-digit phone number (starting with country code 1). The password was sent to you by viatalk in the activation email. All other fields must be blank (user name, authentication ID, Hot Phone number). Select ‘No’ for the ‘Use hot phone number’ option, and ‘Yes’ for the ‘Fax T38′ option. Click the “Save” button.

c) Repeat step (b) above for line 2 and click the “Save” button.

Step 3: Reboot/Reset/Power-cycle everything

a) Power cycle your cable modem

b) Power cycle your gizmo (If the gizmo is behind a router, then power cycle the router, then the gizmo)

c) Power cycle the phone connected to Line 1

d) Power cycle the phone connected to Line 2

Now everything should be working! Try it out and let me know how it works. One forewarning: For the first few calls, both my phones were ringing. This issue auto-corrected it self after a few calls. So if this happens to you, just wait 10 minutes or so and try again.



मिहिर said...

New article with Q&A with Lisa Bickford of Teleblend posted on my blog:

Michael said...

username and password does not work as of sunday july 22.

Tung said...

There must be a way to update the config file in which we have to change the sip domain, sip proxy. Please post here the instruction if you know how to do so.

Thank you

Kiran said...

This is what the website says about adding free 2nd line

To Be Eligible for The Free Second Line:
-You must be using a Viatalk Supplied Adapter:
This is so we can update your configuration with the proper settings to support the feature

-Line 2 of your adapter must be available for use
This is referring to fax lines or additional lines of service, as the feature will use this port on your adapter

They don't have the credentials for 2nd line for BYOD customers, will providing same credentials for both the lines work?